Effective customer service frequently ranks higher than product price as the main buying criteria. The ability to deliver this service effectively and efficiently is therefore fundamental to a business winning and retaining customers, without having to increase costs to cover the cost of the service.
Sage CRM incorporates a powerful 'Case' management system, that allows the capture and tracking of a range of issues such as helpdesk tickets and customer complaints. Cases can be assigned to specific users for follow-up and full tracking notes are maintained. Escalations and alerts can be applied from an associated workflow to ensure that cases are resolved within an agreed time
Case management can be integrated with Sage CRM self-service features to provide customers with a way of logging and viewing cases in progress via a web portal.
Contact us now to arrange a demonstration of Sage CRM to see the case management features in action.